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Self Storage Mystery Shopping

Self Storage Mystery Shopping & Internal Audits: Enhancing Operations | Webinar Recap

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🔓Enhancing Operations with Mystery Shopping and Internal Audits | SBOA Self-Storage Unlocked While all business have standard operating procedures to ensure that their business is operating properly, it is important to confirm that those procedures are being followed. Mystery shopping and internal audits are two ways that a company can focus on testing the procedures …

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Using Technology to Decrease Delinquencies

Using Technology to Decrease Delinquencies | Webinar Recap

All, Call Center Services, Collections, Communications, IT & Phone Services, Kiosks, Payment Solutions, Software: Business, Software: Customer Engagement, Third-Party Management / By

Using Technology to Decrease Self-Storage Delinquencies Discover smart ways to use technology to improve your collection efforts and free up enormous amounts of time and energy each month.  Date: March 16, 2023               Length: 01:04:11 Topics and Questions Discussed 00:00:00 Intro00:01:23 What does the SBOA do?00:03:03 Welcome from Jessica Johnson, …

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Top 5 Customer Service Mistakes and How to Avoid Them

Top 5 Customer Service Mistakes and How to Avoid Them

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Effective customer service is at the core of any service business, and self storage businesses are no exception. It is a challenge for managers to resolve various customer service issues and maintain a satisfied customer base. Managing customer service, you may face daily situations where you have to tackle an unhappy customer. You need knowledge, …

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Self Storage Policies Procedures Manual Webinar

How to Create a Self Storage Policies & Procedures Manual | Webinar Recap

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How to Create a Policy & Procedures Manual for Your Self-Storage Business As your company grows, it becomes more difficult to effectively communicate. That’s where a good policy and procedures manual comes in! Date: February 2, 2023               Length: 01:08:20 Topics and Questions Discussed 00:00:00 Intro 00:01:20 What is the …

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Self Storage Horror Stories

Self Storage Horror Stories: SBOA Halloween Happy Hour

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SBOA & Friends Halloween Self Storage Horror Stories Join SBOA Vice President, Jessica Johnson, and her self-storage friends as they tell their best self storage horror stories!  Do you have a self storage horror story? Tell us in the comments on our youtube channel (and subscribe while you’re there!) Date: October 28, 2022      …

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Self Storage Social Media Marketing Made Easy | Webinar Recap

Self Storage Social Media Marketing Made Easy | Webinar Recap

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Webinar Description How does your self storage social media marketing measure up? Producing social media content for your business can be a daunting task. But with a few simple practices, you can make your social media pages look like a professional marketing agency is managing them! Join Jessica and Iris as they discuss the tips …

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Self Storage Facility Upgrades on a Budget | Webinar Recap

Self Storage Facility Upgrades on a Budget | Webinar Recap

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Webinar Description Does your self storage facility need some upgrades, but you need to watch your budget? A secure, modernized facility is more likely to attract new renters, maintain tenants, and allow you to charge premium rates! In this episode of Self Storage Unlocked, our expert panelists will discuss their best tips to get those …

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how to build your self storage brand | SBOA self storage unlocked

How to Build Your Self Storage Brand | Webinar Recap

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Webinar Description Does your self storage brand stand out in the crowd? With so many self storage businesses trying to make a name for themselves, having a strong brand is crucial for your business to stand out from your competitors. In this episode of Self Storage Unlocked, our expert panelists offer their best tips to …

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Self Storage Conversion Projects

Self Storage Conversion Projects | Webinar Recap

All, Communications, Employee Hiring, Property Solutions / By

Self Storage Conversion Projects Webinar Are you ready to start or expand your self-storage business, but you’re having trouble finding the right property? Self Storage Conversion Projects may be the answer you have been looking for! The rise of closing malls and big box stores has ideally positioned investor/owners in our industry to turn these …

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Strategies for Delivering 5-Star Customer Service | SBOA Self-Storage Unlocked

Strategies for Delivering 5-Star Customer Service | Webinar Recap

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Webinar Description Customer service can make or break a business. Join us as our expert panelists discuss: Using artificial intelligence the right way Manageable initiatives Creating a community How to deal with complaints Reputation management Date: August 4, 2022               Length: 01:06:48 Topics and Questions Discussed 00:00:00 Intro00:00:15 What is …

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