SBOA Self-Storage Mystery Shopping Services
Data Solutions for Customer-Oriented Companies
Self-Storage Mystery Shopping is a field-based research technique. Our independent evaluators (AKA mystery shoppers) pose as ordinary self-storage customers, for the purpose of objectively gathering information for our clients. The information gathered is based on a set of criteria that the business owner/client has specifically requested.
Typically, a mystery shopper visits a business under the guise of being a regular customer. Then mystery shoppers give an unbiased customer response to their experience in areas such as; quality of service, whether they’re in compliance with regulation, or any other specific information about products and services.
Once a mystery shop is finished, the shopper will then complete an online survey. In the final analysis, the evaluators describe, in detail, their overall experience. Lastly, the completed survey is sent directly to the client.
This is a markedly invaluable service; providing clients with an opportunity to evaluate their business practices, as well as employee performance, from an objective consumer’s viewpoint.
Mystery Shopping Services
Phone Inquiry
Observing and reporting on the employee’s sales process for renting a unit over the phone, as well as the follow-up call.
Web Inquiry
Completing an inquiry on the web, then reporting back on any follow-up calls or emails received from facility staff.
Site Inquiry
Observing the site in person, then reporting on the overall customer experience. Generally; employee engagement, steps of service and the rental process.
Service Bundles
Bundles include one of each service, per location. (Bundled services cannot be combined between locations.)
Additional Features Offered
Additionally, these features are included for clients with 20 or more locations. If you do not meet this requirement, then please contact us for pricing.
- CRM Tracking
- Custom Form Development
- Data Analysis with MSI
- Form Content Modification
- Dedicated Account Manager
- Online Access to Data and Recording Features
- Follow-Up Calls
SBOA Self Storage Mystery Shopping Prices*
If your company has 20 or more locations, then please contact our team for exclusive pricing.
| Service | One-Time Service | Bi-Monthly (5% Discount) | Monthly (10% discount) |
|---|---|---|---|
Phone
|
$ 95.00 | $ 90.25 | $ 85.50 |
Web
|
$ 95.00 | $ 90.25 | $ 85.50 |
On-Site
|
$225.00 | $213.75 | $202.50 |
Bundle**
|
$415.00 | $394.25 | $373.50 |
*There is a one-time set-up fee of $200.00 for any of the above services.
**Mystery Shop Bundles receive a $50.00 discount on their set-up fee.