SBOA Self Storage Mystery Shopping Services

SBOA Self-Storage Mystery Shopping Services

Data Solutions for Customer-Oriented Companies

Self-Storage Mystery Shopping is a field-based research technique. Our independent evaluators (AKA mystery shoppers) pose as ordinary self-storage customers, for the purpose of objectively gathering information for our clients. The information gathered is based on a set of criteria that the business owner/client has specifically requested.

Typically, a mystery shopper visits a business under the guise of being a regular customer. Then mystery shoppers give an unbiased customer response to their experience in areas such as; quality of service, whether they’re in compliance with regulation, or any other specific information about products and services.

Once a mystery shop is finished, the shopper will then complete an online survey. In the final analysis, the evaluators describe, in detail, their overall experience. Lastly, the completed survey is sent directly to the client.

This is a markedly invaluable service; providing clients with an opportunity to evaluate their business practices, as well as employee performance, from an objective consumer’s viewpoint.

Mystery Shopping Services

SBOA-phone

Phone Inquiry

Observing and reporting on the employee’s sales process for renting a unit over the phone, as well as the follow-up call.

SBOA mystery shopping web

Web Inquiry

Completing an inquiry on the web, then reporting back on any follow-up calls or emails received from facility staff.

SBOA mystery shopping in person

Site Inquiry

Observing the site in person, then reporting on the overall customer experience. Generally; employee engagement, steps of service and the rental process.

bundles

Service Bundles

Bundles include one of each service, per location. (Bundled services cannot be combined between locations.)

Additional Features Offered

Additionally, these features are included for clients with 20 or more locations. If you do not meet this requirement, then please contact us for pricing.

SBOA Self Storage Mystery Shopping Prices*

If your company has 20 or more locations, then please contact our team for exclusive pricing.

Service One-Time Service Bi-Monthly (5% Discount) Monthly (10% discount)
SBOA mystery shopping phone Phone $ 95.00 $ 90.25 $ 85.50
SBOA mystery shopping web Web $ 95.00 $ 90.25 $ 85.50
SBOA mystery shopping in person On-Site $225.00 $213.75 $202.50
SBOA-Mystery shopping bundle Bundle** $415.00 $394.25 $373.50

*There is a one-time administration fee of $200.00 for any of the above services.
**Mystery Shop Bundles receive a $50.00 discount on their set-up fee.

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