How to Create a Policy & Procedures Manual for Your Self-Storage Business
Date: February 2, 2023 Length: 01:08:20
Topics and Questions Discussed
00:01:20 What is the SBOA?
00:03:07 Housekeeping & Introductions
00:04:39 Curtis Burns, Absolute Storage Management
00:08:20 Dave Cooper, Storage King USA
00:09:09 Matt Van Horn, Black Swan Storage Advisors
00:10:00 Melissa Huff, The Affordable Storage Guys
00:12:45 Tron Jordheim, Self Storage Strategies, The Hawaii Unconference
00:14:48 Opening the facility for the day: What are the important steps and how often?
00:18:10 Closing a self-storage facility for the day
00:19:55 Self-storage software and reports
00:21:49 The most important things to know when you are on a new site, day one
00:25:06 The importance of proper leases and other self storage documentation
00:27:31 Company “Trial Knowledge”
00:29:20 Site-specific policies
00:29:55 Tools for creating a policies and procedures manual
00:32:52 How often should we update our operations manual?
00:36:07 Ideas for training a new employee
00:37:09 Using an LMS (Learning Management System)
00:38:30 Hiring a PEO (Professional Employment Organization) to manage human resources
00:42:55 Operations manuals for remotely managed self-storage properties vs on-site
00:46:50 First of Month vs Anniversary Billing
00:50:25 Situational Policies and Procedures
00:53:40 Pros and Cons of Autopay
00:59:00 How many people should work on an operations manual?
01:03:00 Closing Comments and Upcoming Events
How to Create a Policy & Procedures Manual for Your Self-Storage Business: Hosts & Panelists
Absolute Storage Management
Managing Partner, Self Storage Strategies
Host, Self-Storage Hawai’i unConference