Using Technology to Decrease Self-Storage Delinquencies
Date: March 16, 2023Â Â Â Â Â Â Â Â Length: 01:04:11
Topics and Questions Discussed
00:00:00 Intro
00:01:23 What does the SBOA do?
00:03:03 Welcome from Jessica Johnson, SBOA Vice President
00:04:04 What does CallPotential do?
00:05:11 What does swivl do?
00:06:23 What does XPS Solutions do?
00:07:35 Break
00:09:25 Introductions
00:09:54 Holly Fiorello, CallPotential
00:10:23 Mason Levy, swivl
00:11:05 Jon Loftin, OpenTech Alliance, Inc.
00:12:06 Sherry Miller, XPS Solutions
00:12:50 Why is autopay important?
00:14:00 What software can help me manage my self-storage business?
00:15:35 How can OpenTech kiosks help me run my self-storage business?
00:19:13 Can swivl help self-storage businesses decrease tenant delinquencies?
00:22:34 What is Omni Channel?
00:25:40 How can chatbots help my website?
00:27:53 What ways do people prefer to pay for their self-storage unit?
00:28:35 Which systems do auto outbound calls for tenant payments?
00:34:29 Are you experiencing higher tenant delinquencies?Â
00:35:25 How often should you audit your technology process(es)?
00:36:45 Does Mystery Shopping help with running a business?
00:38:18 Are there locks on the market to help with delinquencies?
00:42:25 How has technology in self-storage evolved?
00:46:46 What is the SSA YLG?
00:49:00 What is the self-storage auction process like?
00:51:50 What’s coming in self-storage tech?
01:00:47 Closing comments, upcoming SBOA events
