Webinar Recap: How to Utilize the Hub and Spoke Business Model to Grow Your Self-Storage Portfolio

How to Utilize the Hub and Spoke Business Model to Grow Your Self-Storage Portfolio

Webinar Details

Description: The hub and spoke operational model is designed to increase the efficient use of resources and can be a more cost-effective approach. With new technology trends in the self-storage industry, you are now able to efficiently oversee facilities without managers stationed there full-time. Learn from the experts on why they believe this model is effective.

Date: March 3, 2022               Length: 58:55

Topics and Questions Discussed

  • 1:09 – Introduction & Housekeeping
  • 5:50 – Guest Moderator: Jim Mooney Jr.
  • 7:00 – Panelist Introductions
  • 9:45 –  Are many owners are already using the hub and spoke model and what are the pros/cons?
  • 14:40 – What are some of the surprises/challenges of using hub and spoke?
  • 18:00 – Do you think a completely unmanned facility can work in every situation?
  • 22:10 – As you design a project, are there things to keep in mind if you do or don’t have an office?
  • 25:14 – Where do you start?
  • 28:32 – Do you need a separate SiteLink account for each facility?
  • 32:03 – What is a good size for a facility/hub?
  • 35:38 – Do you recommend a sample unit located outside of the gate?
  • 37:30 – What are the advantages of the model for human resources?
  • 38:34 – In a remote model, does the site manager’s job description change?
  • 41:38 – Do you use cellular keypads or internet?
  • 43:09 – What type of security technology is important to consider for an unmanned facility?
  • 47:00 – How many remote properties can one manager effectively handle?
  • 55:28 – Kiosks: yes or no?
  • 56:11 – Closing Remarks

Important Links

Webinar Sponsors


Guest Moderator

Jim Mooney Jr.
Vice President Operations

Webinar Panelists

Jim Ferguson
Client Success Manager

Keith Tirico
Business Development Consultant

Ryan Stewart
Director of Sales

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