Webinar Details
Description: Do you feel like you are stuck in the movie Groundhog Day, doing the same tasks over and over? While these tasks may seem mundane, they are critical components to your operational success. Learn from industry experts on the systems and processes they execute daily, weekly, monthly and quarterly, and how you can indoctrinate these practices in your business.
Date: February 3, 2022Â Â Â Â Â Â Â Â Length: 59:19
Poll Questions & Responses
Do you utilize a call center or call center technology?
CALL CENTER
70%
SOFTWARE
15%
NEITHER
15%
Do you host online or live auctions?
ONLINE
100%
Are you attending the SSA Conference in March?
YES
77%
NO
23%
Topics and Questions Discussed
- 1:40 - Introduction & Housekeeping
- 4:50 - Panelist Introductions
- 8:08 - Icebreaker
- 9:28 - Why do you think operational efficiencies are important for a business?
- 11:16 - What do you think is the hold up from a smaller owner/operator's perspective on indoctrinating some of these efficiencies into practice?
- 13:20 - With competition increasing, why are operational efficiencies critical?
- 15:05 - If self-storage owner/operators don't start adopting these efficiencies, will they be left behind?
- 18:02 - Discussion of staffing issues.
- 20:10 - What is one of your biggest wins from the past six months with implementing an operational efficiency?
- 26:32 - What are some of your top KPIs (key performance indicators)?
- 29:30 - What is your training program for new staff development as well as for current staff?
- 31:46 - What do you see as the next big thing in the self-storage industry?
- 36:12 - Do you prefer first of month billing or anniversay billing?
- 38:09 - If you are automating, with no on-site manager, how are maintenance tasks being handled?
- 39:41 - How do you see the future of portables? Will they become more mainstream or are they just a phase?
- 43:54 - Do you think the lack of having a human touch has an impact on the rental process?
- 46:16 - Do you think that models like virtual management and hub and spoke are fads or are they here to stay in the self-storage industry?
- 49:58 - Do you suggest that new people entering the industry should develop these new technologies right away?
- 54:34 - Discussion of why it's smart to join the SBOA, Self Storage Association, and state associations.
- 57:05 - Closing
Important Links
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