Negative reviews are going to happen but they don't have to hurt your self-storage business.

In this episode of SBOA Unplugged, Jim Mooney sits down with Kale Leavitt from ⁠StorageReach⁠ to talk about how self-storage owners and operators can handle negative reviews, protect their online reputation, and turn customer feedback into an opportunity to improve.

They discuss why operators shouldn't be afraid to ask for reviews, how to respond when a review points out a legitimate problem, what to do when a review appears to be fake or from someone who isn't a customer, and why responding quickly and professionally matters.

If negative reviews make you hesitant to ask for more feedback, this conversation offers a practical approach to turning them from something to fear into something you can learn from.
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Connect with Kale!
kale@storagereach.com
⁠StorageReach