FOR IMMEDIATE RELEASE
The Storage Business Owners Alliance Selected for Prestige Storage’s Mystery Shopping and Internal Audit Programs powered by Mercantile Systems Inc.
Birmingham, MI – Friday, September 29, 2023 – The Storage Business Owners Alliance (SBOA), the leading national self-storage alliance of owners and operators, proudly announces that Prestige Storage, multi-state, fifty-six location portfolio, has chosen its Mystery Shopping Program and Internal Audit Software Program to enhance operational and customer service efficiencies. This strategic decision aligns with Prestige Storages unwavering commitment to deliver best-in-class customer service and decrease operational costs to enhance valuation of the portfolio.
“Mercantile Systems Inc. (MSI) has been a tremendous collaborator for Prestige Storage, ensuring we deliver exceptional service that is consistent across our portfolio helping us build our growing brand. Their dashboard, consolidated reporting, and organized data help us improve our coaching, training, and recognition of our employees. The ability to get a secret, unbiased shop of our employees gives our operations team an insight into our business that otherwise would be nearly impossible”, says Cory Bonda, Principal at Prestige Storage.
Bonda also states, “Dan Cosgrove, Chief Executive Officer of MSI was able to assist Prestige Storage by enhancing our internal audit process with technology to make the audits easier to complete. The audit system allows us to analyze and compare results in a variety of ways. We can track improvements or regressions in our core business metrics while simultaneously ensuring standardization across our brand.”
MSI was founded in 1954 and has provided over 2 million surveys since inception. Since then, they have expanded the service offering to internal audit software and reputation management. MSI can give business owners and management peace of mind by providing accurate, customized programs that show you the truth about what is happening throughout your company.
“I was introduced to Dan Cosgrove several years ago by Jim Mooney, Jr. from Freedom Storage Management. After meeting with Dan several times and seeing the robust impact of his programs I knew the SBOA branding could help bolster product awareness within the self-storage industry. We decided to officially partner in September of 2022 and have been actively assisting self-storage owners and operators reduce expenses and enhance operational practices since”, stated Jessica Johnson, President of the Storage Business Owners Alliance.
To learn more about the Storage Business Owners Alliance visit their website at www.thesboa.com
About Storage Business Owners Alliance
The Storage Business Owners Alliance (SBOA) is the premier online hub for self-storage professionals and industry-leading service providers. With over 15,000 members, SBOA negotiates cost-effective solutions for self-storage facilities, enhancing profitability for stakeholders. In addition, the SBOA offers in-depth mystery shopping services, cutting-edge internal audit software, expert reputation management solutions, tenant insurance through our SBOA Tenant Insurance division, and commercial insurance needs through our SBOA Commercial Insurance division. Our comprehensive resources also include newsletters, white papers, e-books, case studies, educational webinars, conferences, and more. To learn more visit www.thesboa.com
About Prestige Storage
Prestige Storage is dedicated to offering our customers secure and convenient self-storage solutions for their lifestyle. With facilities across the United States, we have capabilities to meet the needs of both residential and commercial clients. Our commitment to excellence has allowed us to establish ourselves as a leader in the industry since our founding in 2016. To learn more visit www.prestigestoragecapital.com
About Mercantile Systems Inc.
Mercantile Systems Inc. gives business owners and management peace of mind by providing accurate, customized programs that show you the truth about what is happening throughout your company. We provide more than information – we help you build actionable solutions backed by data. It’s information you can use today, not a report to file away for later. Our presence in a company not only leads to streamlined operations and increased revenue, it results in better service experiences for your customer. We are a management tool that does not need to be managed – and we aim to help your business excel. To learn more visit www.mercsystems.com
For more information about SBOA services, membership, or becoming an alliance partner visit www.thesboa.com or call 248-254-9000.